Skip to main content

How to Win Friends and Influence People

I got this book at a place called Powell's Bookstore which has locations in the airport in Portland, Oregon. It was awesome because they had all these used books in the airport--perfect because it's not like you really want to spend 25 bucks for a book that you just want to read on the airplane.

Anyhow, I have heard of this book forever, and I finally decided this was a good opportunity to read it. I infer that it's the seminal work on interpersonal relationships, and a lot of what it has to say, I've learned from people who obviously were informed by the book. It is copyright 1936, so obviously it's stood the test of time. (My boss says that when you plan a conference, you should have food that stands the test of time. We used shrimp and quesadillas and apparently they work okay for that purpose.)

My takeaway from the book is that you need to let people "save face". For example, you shouldn't corner people and say "you should do whatever" because that will trigger their ego to respond. Instead, you should facilitate the process of letting them figure out what the problem is and why fixing it will be of benefit to everyone. (This is kind of like the scene in My Big Fat Greek Wedding where you have Tula and her Mom and Aunt trying to convince the dad to go along with their idea.) You kill two birds, in a way, because your problem gets fixed, and if you tackle it right, you will have made a friend in the process.

Obviously, easier said than done, but these are some points that are worth mulling over if you are dealing with some interpersonal troubles. A takeaway quote is that a "person's name is to that person the sweetest and most important sound in any language."

By Dale Carnegie
ISBN# 0671027034

Popular posts from this blog

An Army of Davids

So, I've been spending some time with Glenn Reynold's book (Glenn being of course the seminal and highly influential Instapundit ), and I must say that it gives me lots of language I can use to talk about phenomena that are easily observable right now. I think you could say that Glenn Reynolds has done for technology what Virginia Postrel did with design topics . Which is to say, they beat the drum and say, hey, look at what this democratization of knowledge can do for you! In that vein, the book is really pretty visionary, pointing out the magic of the internet age. And I for one see it as magical. You know how Laura Ingalls Wilder's Pa in Little Town on the Prairie said to Laura that it was an amazing time to be alive (that was in the 1890s)? I've been actively thinking that to myself for the past few years, and An Army of Davids gives me ample evidence to back that up with its talk of citizen empowerment and the "comfy chair revolution." The theme of ...

Managing the Nonprofit Organization (Part Three)

1. What is the bottom line when there is no bottom line? Businesses as a default can rely on profit as an effectiveness measure. Nonprofits cannot use this concrete measure meaningfully. There are many different ways of looking at measurements that can serve as bottom lines of sorts, but the trick is to pick the right measurement to look at. And that can change over time, so it needs to be incorporated into the strategic planning (or whatever you want to call it) process. Nonprofits have many different customers which all need to be pleased to differing degrees. Drucker talks about the difficulty nonprofits have abandoning lost causes. Nonprofits have to distinguish between moral causes and economic causes. A moral cause is an absolute good. Preachers have been thundering against fornication for five thousand years. Results, alas, have been nil, but that only proves how deeply entrenched evil is. The absence of results indicates only that efforts have to be increased. This is the essen...

Public sector information design

Here's an article from the UK's Design Council talking about how information design is important in public-sector efforts. Of course, it's helpful to everyone, but this is a good example of the universal need for better presentation of information--and more design.